Privacy Policy
Last updated: January 2026
At Follow-Ups Tool ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at followupstool.com (the "Service").
Information We Collect
Account Information
When you create an account, we collect your email address and password. You may also optionally provide your name and avatar.
Follow-Up Messages
When you use our Service to analyze or generate follow-up messages, we collect the content you input. This content is processed by our AI systems to provide you with analysis and generation services.
Payment Information
When you make a purchase, payment information is processed securely by Stripe. We do not store your full credit card details on our servers.
Usage Data
We collect information about how you use our Service, including the number of analyses and generations you perform, features you use, and timestamps of your activity.
How We Use Your Information
- To provide, maintain, and improve our Service
- To process your payments and manage your subscription
- To analyze your follow-up messages and generate new ones using AI
- To send you service-related communications (e.g., account updates, payment confirmations)
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
Third-Party Services
We use the following third-party services to operate our Service:
Supabase
We use Supabase for authentication and database storage. Your account information and follow-up messages are stored securely in Supabase's infrastructure.
Stripe
We use Stripe to process payments. Stripe handles all payment information in accordance with their privacy policy and PCI DSS compliance standards.
Anthropic Claude
We use Anthropic's Claude AI to analyze and generate follow-up messages. Your message content is sent to Anthropic's API for processing but is not used to train their models.
Resend
We use Resend to send transactional emails (e.g., password reset emails, account confirmations).
Vercel
Our Service is hosted on Vercel. Vercel may collect certain technical information as part of their hosting services.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. This includes encryption in transit (HTTPS) and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You can access and download your data through your account settings
- Correction: You can update your account information at any time
- Deletion: You can delete your account and all associated data at any time
- Portability: You can export your data in a machine-readable format
- Opt-out: You can opt out of marketing communications (service emails are required)
Cookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use our Service. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please visit our Contact page.